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Payment & Shipping

How can I pay?

  • Online with credit/debit card: You pay in advance by Visa or MasterCard. All personal data is transmitted SSL-encrypted. We dispatch immediately after the payment has been booked (Monday-Friday).
  • Apple Pay: Pay within seconds with your already installed Apple Pay app. We dispatch immediately after the payment has been booked (Monday-Friday).
  • Google Pay: Pay within seconds with your already installed Google Pay app. We dispatch immediately after the payment has been booked (Monday-Friday).
  • PayPal: Pay quickly and easily via your PayPal account. We dispatch immediately after the payment has been booked (Monday-Friday).
     

Further information on orders, payment and delivery can be found in our Service FAQ

Our General Terms and Conditions apply.

What are the delivery charges?

UK mainland delivery is free for orders over £50.00. Standard delivery within the UK mainland for orders under £50.00 costs £7.50. Additional charges apply to the Highlands and Islands of Scotland, Northern Ireland, the Isle of Scilly, the Isle of Man and the Channel Islands. See below for more information

Our standard delivery time is four working days from receipt of order. Saturday delivery requests require at least 48 hours notice, although we cannot guarantee this if less than four days notice is given. If you require urgent delivery, please contact us.

If you think you may not be in to receive your order, please advise prior to dispatch and we can have your order left with a neighbour or in a specified safe place, this is at your risk. Drivers cannot otherwise leave deliveries without a signature. Following dispatch, you will be advised of a tracking number.  


Delivery within the UK mainland (incl. England, Wales, Scotland mainland) 

Standard Package Delivery (monday-friday)
Your order will be packed and sent off as quickly as possible. If you prefer one of our forwarding partners, your choice will normally be taken into consideration. For Saturday delivery please see supplementary charges below.

CalculationTotal price
Orders up to £49.99£7.50
Orders over £50free of charge


Saturday delivery

CalculationTotal price
Orders up to £49.99£22
Orders over £50£14

 

Delivery to the Highlands and Islands of Scotland 

Standard Package Delivery (monday-friday)

CalculationTotal price
Orders up to £49.99£17.50
Orders over £50£9.75


Saturday delivery

CalculationTotal price
Orders up to £49.99£31
Orders over £50£24.50

 

Delivery to Isle of Man, Isle of Scilly, Northern Ireland 

Standard Package Delivery (monday-friday)

CalculationTotal price
Orders up to £49.99£23.50
Orders over £50£14

 

Delivery to the Channel Islands 

Standard Package Delivery (monday-friday)

CalculationTotal price
Orders up to £49.99£14.50
Orders over £50£8

 

Different terms and conditions apply to our sales partners.

Sales and shipping to other countries

You can order products from this online shop to a delivery address in the UK only. A Naturavetal® Online Shop is available in several European countries. 

For Ireland please contact our central team in Germany.

Naturavetal® Shops in Europe

Should you have any questions, please do not hesitate to contact us. You can reach us Monday to Friday between 10 a.m. and 4 p.m. by phone on 020 - 8531 7804 or by e-mail at info@naturavetal.co.uk.