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Cancellation Policy

Instructions on cancellation
Consumers have right to cancel within14 days of purchase.


Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us by email at naturavetal.co.uk or by phone on 00 44 203475 5226 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached cancellation form, but this is not obligatory.
To meet the cancellation deadline, send your communication concerning your right to cancel before the cancellation period has expired.


In the event of cancellation
Should you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the standard delivery no later than 14 days after the day we receive the goods supplied or (if earlier) 14 days after the day you provide evidence that you have returned the goods or if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Collection of goods - you will have to bear the direct cost of returning the goods. In case of goods, which by their nature cannot normally be returned by post, the original delivery costs apply.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right to cancel does not exist for the following contracts:
•    Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
•    Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

Model cancellation form
 (Should you wish to cancel the contract, please fill out the form below and send it back to us)
— To : Naturavetal UK, 24 St Leonards Avenue, London, E4 9QX. By email to info@naturavetal.co.uk
— I / We[*] hereby give notice that I /We[*] wish to cancel my/our [*] contract for the  sale of the following goods [*]/for the supply of the following service[*]
 — Ordered on [*] / received on [*]
 
— Name of consumer(s
 — Address of consumer(s)
 — Signature of consumer(s) (only if this for is notified on paper)
 — Date
 [*] Delete as appropriate.

 

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